From scattered signal to a decision you can defend
A ticket comes in. A call is transcribed. A customer churns with a note. Sova reads all of it, clusters what matters, and returns a short ranked list of decisions with the exact quotes behind each one.
From scattered signal to a decision you can defend
Three steps. The middle one is only possible because modern language models can read unstructured customer language at scale.
Connect your sources
Point Sova at the places your customers talk: your helpdesk, call transcripts, review sites, NPS, and cancellation reasons. No taxonomy to build first.
Sova reads everything with language models
Frontier and open models read the unstructured text the way a person would, cluster what is really being said, and pull the exact quote behind each theme. Model-agnostic routing keeps quality high and cost sane.
You get ranked decisions with the evidence
Not a word cloud. A short, ranked list of decisions: build this next, this is why they churn, these accounts are at risk, each one you can expand to the customer quotes it came from.
Follow a single ticket
A real enterprise buyer sends a support ticket. Here is exactly what Sova does with it, step by step, before it becomes a ranked decision on your build-next board.
Subject: SSO and SAML required before company-wide rollout
Northwind Consulting · Enterprise · 150 seats · 6 days ago
Our IT team requires SSO with SAML 2.0 and SCIM provisioning before we can roll this out company-wide. We have 150 seats waiting on this. This is the third time we have raised it and the roadmap timeline remains unclear. If this is not shipped before our renewal in Q3, we will need to look at alternatives.
The model reads the raw text
A language model reads the ticket the way a person would, not by keyword matching. It understands that 'roll this out company-wide' signals a blocked expansion, not a feature request, and reads the intent behind the language.
It groups what is really being said
The same theme appears across 12 other tickets, two NPS notes, and one cancellation reason. Sova clusters signals by meaning, not by shared words, and confirms SSO is a real, recurring pattern across multiple customers.
The exact quote is pulled and linked
The sentence that best represents the theme is extracted and attached as evidence. Every decision has a traceable line back to what a customer actually wrote or said, so you can show the source, not just the summary.
It becomes a ranked decision
Sova weighs signal volume, confidence, and the accounts at stake, and places the theme on the ranked list. It arrives ready to show a PM, an executive, or a board, with the evidence already attached.
A real sample, resolved into decisions
This is a live sample of scattered customer signals. Switch between what to build, why customers churn, and which accounts are at risk, then expand any decision to the exact quotes it came from.
We can't roll this out company-wide until you support SAML SSO. Security won't approve another password-based tool.
Honestly the product is great, but provisioning 40 people by hand is a non-starter. We need SCIM or SSO before renewal.
Powerful once you're in, but onboarding took our team two weeks. The empty state gives you nothing to start from.
Moving to a competitor that offers SSO and audit logs out of the box. Compliance requirement we couldn't wait on.
The API rate limits are too low for our sync. We hit 429s every morning and support couldn't raise them.
Export to CSV silently truncates at 10k rows. We only noticed after a board deck used the wrong numbers.
If bulk export and a scheduled sync existed, we would upgrade to the top tier tomorrow. That is the whole blocker.
Support is responsive and the dashboards are clean. Wish setup were faster but the team is helpful.
Never got past setup. Too much manual work to import our data and no guided onboarding.
We need SSO for HIPAA reasons and a signed BAA. Without both we cannot expand the pilot.
Good product. Rate limits and the slow import are the two things stopping me recommending it.
Renewal is at risk. Two of our teams stalled during onboarding and never activated. We need a faster path to value.
Reporting is strong. Docs are thin and the import step is confusing, lost a day to it.
429 errors again on our nightly job. Can we get a higher rate limit tier? This blocks our data warehouse sync.
Switched vendors. The other tool had SSO, higher API limits, and set us up in a day.
Enterprise and regulated buyers block rollout and renewal on single sign-on. It appears in expansion tickets, a renewal call, and two cancellations, so it gates both new revenue and retention.
“We can't roll this out company-wide until you support SAML SSO.”Support ticket, Northwind
“We need SCIM or SSO before renewal.”Call transcript, Meridian, VP Eng
“Moving to a competitor that offers SSO and audit logs out of the box.”Cancellation, Cancelled, 22 seats
Start turning customer signal into decisions
Connect one source free and see your first ranked decisions with the evidence behind them. No credit card.