Where Sova is headed
What the team is shipping now, what is in active development, and what is on the horizon. Order and scope change as customer signal shifts priorities.
At-risk account detection GA
Rolling out to all Team and Scale plans. Combines ticket, call, and NPS signals to score accounts and surface at-risk flags with an assigned owner and the evidence behind each.
CSV and JSON export
Every decision and its evidence chain exports from any board view. Includes confidence score, signal count, source references, and representative quotes per decision.
NPS and cancellation ingestion
Connect your NPS tool and cancellation flow. Numeric scores, verbatim responses, and raw churn notes all route through the signal pipeline and feed ranked decisions.
Salesforce and Zendesk connectors
Native connectors that read account health signals from CRM notes and support queues without a CSV hand-off or a custom integration pipeline on your end.
Slack alerts for at-risk accounts
When an account crosses your configured at-risk threshold, a Slack message goes to the assigned owner with the score, evidence summary, and a direct link to the account view.
Weekly decision digest
A scheduled email that lands every Monday with your top-ranked decisions, confidence scores, and the signal count behind each. Configurable cadence and recipients per workspace.
Shared workspace comments
Annotate decisions and evidence inside Sova and tag teammates. Comments stay attached to the decision, so context does not scatter across side threads.
SSO and SCIM GA for Scale
Bring-your-own IdP login and automated user provisioning, lifecycle management, and seat deprovisioning for enterprise Scale customers.
API v1
A public REST API so you can push signals from your own data pipelines and pull decisions into internal dashboards, without a manual export step in between.
Trend tracking across quarters
Quarter-over-quarter views that show whether a ranked decision is rising, steady, or resolved, so teams can report on signal movement at board or planning cadence.
Per-segment decisions
Scope decisions to a customer segment, vertical, or cohort. See what enterprise accounts request versus what SMB teams flag, inside the same workspace.
This roadmap is directional. Order and scope shift as customer signal comes in and team capacity moves. If something here matters to your team, or something important is missing, share what you need. Customer requests have shaped every major release so far.
Start turning customer signal into decisions
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