Status

Sova system status

All systems operational

All six Sova components are running normally. Overall 90-day uptime: 99.95%.

Components

System components

Live status and 90-day uptime for each part of the Sova platform.

Component90-day uptimeStatus

Web app

Workspace interface, decision cards, and account settings

99.98%

Operational

API

REST and webhook endpoints for integrations and data export

99.96%

Operational

Ingestion pipeline

Source connectors that pull and normalize customer signals

99.92%

Operational

Model routing

The layer that selects and calls language models for analysis

99.94%

Operational

Dashboard

Evidence views, at-risk accounts, and workspace reporting

99.97%

Operational

Authentication

Sign-in, SSO, session management, and API key validation

99.99%

Operational

90-day uptime

99.95% overall

90 days agoToday

Web app99.98%

API99.96%

Ingestion pipeline99.92%

Model routing99.94%

Dashboard99.97%

Authentication99.99%

Incident history

Past incidents

The three most recent incidents. All resolved. No ongoing issues.

June 14, 2026Degraded performance

Elevated ingestion latency for Zendesk connector

41 minResolved

A misconfigured rate-limit backoff was causing retries to accumulate. Corrected in deploy 2026-06-14-a and confirmed resolved.

February 8, 2026Degraded performance

Model routing fallback triggered by upstream provider timeout

18 minResolved

Primary model provider had a regional outage. Automatic fallback to the secondary provider restored full service within 18 minutes.

October 22, 2025Degraded performance

Evidence panel showing stale data in the dashboard

55 minResolved

A cache invalidation bug introduced in the prior deploy caused evidence cards to display outdated quotes. Rolled back and redeployed.

This is a static status page, updated with each deploy. For real-time updates or to report an incident, contact support@sovasignals.com.